We know things keep changing. Enjoy the peace-of-mind that comes with our flexible booking policy and commitment to cleanliness for the safety of all our guests and staff.
Note: if you booked a ‘privately managed’ condo or apartment, please check directly with that property manager or unit owner as to their procedures regarding their specific condo or apartment. Not all condos and apartments at ‘Diamond Head Beach Hotel & Residences’ participate in the ‘hotel rental pool’. All condos and apartments listed on this website participate in the ‘hotel rental pool’.
Travel Information: The latest rules from Hawaii to ensure you’re in the know can be found here
Book with Confidence
We know these are unique times, so we want to make sure you can book with confidence with our flexible cancellation policy.
- For reservations and bookings moved up to 15 months from the date of check-in, there are no fees or penalties. However the booking remains non refundable.
- We will provide a full refund (less a non-refundable $100 + tax reservation processing fee plus tax, and 3.5% credit card processing fee) for cancellations at least 3 days prior to arrival for arrivals through 05/15/2021. If fewer than 3 days to arrival (including no-shows), 1 night room rate plus tax and reservation processing fee plus tax are forfeited.
- If a specific unit was booked, we will provide a full refund (not including a $100 + tax non-refundable reservation processing fee plus tax, 3.5% credit card processing fee) for cancellations at least 3 days prior to arrival for arrivals through 05/15/2021. If fewer than 3 days to arrival (including no-shows), total payment (minus damage waiver plus tax, cleaning fees plus tax, and resort fees plus tax) are forfeited.